Client Voices: Weathering Financial Storms

In this episode of Client Voices: Weathering Financial Storms, Allied Solutions' Mark Rodriguez sits down with three seasoned credit union executives, Allan Prindle (Power Financial Credit Union), Brian Best (GTE Financial), and Mike Miller (iThink Financial), to discuss how they’re navigating today’s most pressing financial challenges.

From rising delinquencies and risk management strategies to talent retention, technology integration, and fostering a resilient culture, these leaders share candid insights on how to weather economic headwinds while staying true to the credit union mission.

 

00:00 – Intro & Panelist Introductions
00:27 – Evolving Delinquency Management
01:21 – Using Technology to Build Member Intimacy
02:16 – “Digital when you want it. Human when you need it.”
03:12 – Resource Shifting & Cross-Training for Better Lending
03:31 – Forecasting and Managing in a Slowing Economy
03:56 – Fast, Frictionless Refi Strategies
04:32 – Driving Portfolio Strength Through Member Education
05:03 – Building Scalable Loan Mods with the Right Tech & Partners
06:15 – Bundled Benefits & Member Incentives
06:58 – Managing Staff Turnover & Building Culture
7:52 – Career Pathing and Internal Growth
09:32 – What Defines a Trusted Partner

 

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